Troubleshooting
Things that look wrong in inventory, and what is usually behind them.
Quantities
- The stock figure is not what I expect.
- Check which revision the part details dialog is on. Stock is held per revision, so ten on one revision and none on another are both correct answers to different questions.
- Stock exists but I cannot find it on the Location tab.
- It is probably unassigned, meaning it is held but never placed. The unassigned figure is at the top of the tab. Use Assign stock to give it a home.
- Available is lower than total stock.
- Some of it is borrowed or scrapped. Borrowed stock is still yours but is out with someone; scrapped stock is written off. Both are excluded from what you can use.
- Assign offers fewer units than I have.
- You can only assign unassigned stock. Anything already in a location has to be relocated instead. For a lot tracked part the limit is per lot, so check which lot is selected.
Locations and moves
- I cannot pick the location I want.
- Choose the location type first. The type decides which fields appear, and until one is chosen there is nothing to fill in.
- The dialog turned into a scrap form.
- You picked a location type of SCRAP. That is how scrapping works, and it is a write-off rather than a move. See Scrap stock.
- I cannot type a quantity for a serialised part.
- The quantity follows from the serial numbers you pick, because Partix has to know which physical units moved. Select the units instead.
Serial numbers and lots
- Serial numbers do not match the stock figure.
- Use Sync Serial Numbers to Stock on the Location tab. Check the physical stock first, because sync makes the record self consistent rather than correct. See Syncing serial numbers.
- A cycle count is asking which units are missing.
- Expected, on a serialised part counted short. "Three fewer" is not enough detail when each unit is identified, so pick the specific numbers.
- I cannot see lot fields on a part that has lots.
- Lot selection only appears for lot tracked parts, and only in screens that move stock.
Borrowing
- A part has shown as borrowed for months.
- Almost always a return nobody recorded. Open Borrowed on the row and use Mark as Returned. Nothing clears an overdue return on its own.
- Stock went out and I cannot find who has it.
- The Borrowed dialog names the person and project for each borrow, along with the estimated return date given at release.
Cost
- The calculated cost is not what I paid.
- Read the costing rule alongside the active lot. Under FIFO the cost comes from your oldest batch, which may be much older than your last order. See Costing.
- Product costs changed and nobody edited the product.
- A part's costing rule or its active lot may have moved. Rolled up cost in a BOM is built from part costs, so a change here reaches every product using the part.
Still stuck
Note the part, the revision, what you were doing and what you expected. Send that to your Partix contact.