Troubleshooting
Common work order problems and how to resolve them.
"Stock changed while this was being planned"
Creating the work order was refused, naming some parts.
Between opening the plan and saving it, somebody else claimed the stock it was counting on. The plan on your screen is out of date.
Reload the plan. The new one shows the real position — which may mean a smaller build, or a shortfall that now has to be bought.
This only happens when the order has no purchase step to carry the shortfall. With one, the uncovered quantity becomes purchase lines instead.
A rejected order has no buttons at all
Rejected is a final state. It accepts no moves — not submit, not cancel, not close — so the action bar is correctly empty.
There is no way to fix and resubmit a rejected order. Raise a new one; the rejected order stays as the record of why the first attempt was turned down.
The order cannot be submitted
Submit is missing or refused.
Add at least one step before submitting the order.
A button I expected is not there
The action bar only offers actions available for the current status. The common cases:
| Looking for | Only available from |
|---|---|
| Hold | In progress. An approved order has not started |
| Resume | On hold |
| Start | Approved |
| Close | Completed or Cancelled |
"Finishing here leaves N of this build unaccounted for"
You turned on This finishes the build while some units are neither received nor scrapped.
Report the missing units as scrap against the step that lost them, then receive the rest. The build then adds up, and the loss is charged where it happened.
The build shows Short after it was fully reserved
Something removed material after creation. Usually one of:
- Scrap was reported — lost units the build still needs.
- An issue was reversed — material went back to stock.
Re-pick the release on the pick step once stock is available.
I cancelled, but material is still gone
Cancelling gives back what was reserved. Anything already issued has physically left the stockroom and stays out.
The Attention tab names what is still out. Reverse it on the release that issued it.
Finished units are not showing as available
Received units go to a default location. They remain unavailable until they are put away and their location is updated.
Relocate them to a shelf and they become available.
The finished item has no part number
A work order builds a committed revision. If you are trying to build a draft, there is nothing to receive into — a draft has no part number.
Commit the revision first, then raise the order against it.
Stock for REV02 is landing under REV01
A known limitation. Releasing a new revision of an item does not currently create a matching inventory revision, so a work order resolves through the part number instead — which is correct, since a revision release is interchangeable, but it means REV01 and REV02 stock share one inventory revision.
Track the distinction by lot until this is fixed.
Steps have to be retyped on every order
There is no saved routing yet. A shop building the same assembly weekly retypes the same steps each time.
Use a previous order as a reference when entering the steps for a new order.
Planned dates are not driving anything
Dates on a step are what somebody typed. Step 3's start is not derived from step 2's end, and there is no capacity model behind them.
They drive expectation and the Overdue flag, nothing more.
Component links are empty
Partix fills in which components went into which finished unit only when a receipt produced exactly one unit — the single case where the pairing is unambiguous.
For larger receipts it leaves the link empty rather than guessing a pairing that would then read as fact.